Tania has been in the telecommunications industry for the past 24 years. She is an expert in VoIP and now assists companies to move their telecommunications into the cloud providing risk free, scalable PBX and call centre solutions.
Digital communication is continuously evolving. Is your business keeping up with the changes? Businesses today need to be flexible, agile and mobile if they are to stay on top in such a dynamic market. Having a telephone solution that supports this is no longer a nice to have, it’s an absolute essential.
Today you need to be able to run your business from anywhere and keep your business's communication and customer service as effective as possible. In addition, you need to be able to manage your staff needs and changes, and their output as easily as possible, getting data that is real-time and easy to decipher.
The future is in cloud telephony, where your call data is safely stored, and where you can keep in touch with your customers and employees wherever you may be, and wherever they may be. Cloud telephone solution providers have been disrupting the industry by selling telephony software as a service rather than merely selling equipment that doesn't take your future needs into account.
Various PBX manufacturers are closing their manufacturing plants, and some telecommunications providers are decommissioning their copper networks – all a clear indication the industry is shifting into a new model of doing things.
At Euphoria, we have a long track record of supplying ground-breaking telephony solutions to clients such as SPAR, Debonairs, iStore, Mugg & Bean, Just Property, Queenspark, Cycle Lab, and The Pro Shop, to name a few. We know what businesses are going through from a communication perspective and we know that the number one issue for business is maintaining great customer service. Customers expect to be able to reach you quickly and with as little fuss as possible, and we know how to enable this.
Take a look at the following hitlist headlines covering some of the pain points you are likely to have. You can also follow our easy-read email series where I unpack these points in more detail.
Your telephone solution can reduce your costs through the data it provides you with... Make sure your telephony supplier offers you analytics that give you a real-time view of the extensions and call flow of your organisation.
Your telephony system shouldn't be a cumbersome expense. In today's environment there are service providers that offer you simple, cost-effective solutions that include free inter-branch calling, a pay-per-user model, and month-to-month agreements, for example.
You're only as good as your customer service and your phone lines are the lifeline of your business. Are you reachable? Are your calls being attended to? You need to ensure your teams are able to answer phones wherever they may be, especially now remote working is a reality.
Do you have a remote working telephony solution to make sure your teams are contactable, wherever they are in the world? If not, your business is not operating optimally.
With legacy systems you are locked into burdensome contracts or have purchased systems that are rigid and don't take your future business needs into account. You should be able to have flexibility as your business needs change.
Your telephony should not be holding your business back.
Efficiency and agility are key.